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ZSL's EIM group provides outstanding support services in the following areas:

• LAN/WAN/SAN/DAS/NAS administration: ZSL has extensive knowledge of LAN and WAN administration and management, including design and implementation of network management centers, design of distributed network management systems, selection, installation, and integration of network management platforms and integration with alarm managers and helpdesk systems.
  
  
• Unix/Linux/Windows/HP Open View/Tivoli/MMS administration: Our team is familiar with multi-platform systems management and Enterprise data migration. We strive to automate both deployment and administrative functions whenever possible, to streamline tasks and keep associated costs down.
  
  
• Backup and Disaster Recovery Management: Design, implementation and maintenance of Enterprise-wide Backup plans and effective Disaster Recovery Plans to minimize any downtime in a 24X7 environment.
  
  
• NOS/Web Application Servers management: Our interactive, online event is designed for those who need to manage the performance, and availability of web application servers and web applications. This web cast includes Web Application Servers Management solutions: Our services include testing, compliance, and creating solutions based on your needs, both present and future. Our goal is to reduce downtime and increase efficiency for your firm.
  
  
• Database Administration: ZSL offers a variety of database administration tools. ZSL guides you with installation to tune-ups, to performance analysis and query optimization. Our team brings a depth of experience to assist you with database administration-related tasks.
  
  
• Space Monitoring: ZSL provides a variety of tools to maintain you to quickly & easily monitor the free space on each local drive of your server or Windows PC. If free space falls below the expected limit, automatic action can be taken - e.g. to clear down temporary files to reclaim disk space, you can be alerted, or both.
  
  
• Performance and Fine Tuning: Identifying bottlenecks associated with OLTP and OLAP Databases, as well as the Operating System including Memory utilization, I/O, CPU consumption etc.,
  
  
• Database Objects: Report on any Invalid Objects, Disabled Triggers, Broken Jobs, Unusable indexes, Objects which cannot extend etc.
  
  
• Troubleshooting: ZSL provides you report on services like database errors, corruption, point of errors and Network errors.
  
  
• Security: SSL/VPN/Firewall: ZSL provides a wide range of Internet security systems. We also help you maintain the security level on annual contract. Hardware-based encryption modules/processors/encryption engines at up to triple level DES (168-bit encryption), as well as the software-based firewall protection and PKI security, to maintain the highest level of security for your data and infrastructure.

ZSL provides a wide array of configurable options all geared toward making it easy to integrate its monitoring into your fault management system.