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Workforce Automation

Solutions

Mobile Solutions

Workforce Automation

Workforce Automation

ZSL’s Workforce Automation Suite provides solution for telecommunication & similar enterprises to build a collaborative and interactive platform that promote an enhanced interaction between the customer care executive and field force engineers who are in fly. This end-to-end mobile solution seamlessly connects the on-move workforces to the in-house customer care representative or to the customer location or application server making it a real time possibility of speeding up the business processes, automating the business process activities and an optimized customer services at a faster pace. We provide Workforce Automation solution for iPhones, BlackBerry, G1 Phones, Pocket PC and Windows Mobile. Our Workforce Automation mobility solution brings you increased and quicker returns through improved production and operation efficiency.

Our Workforce Automation suite will

Optimize your customer service through timely service and help achieve greater customer satisfaction
Improve the production and operation efficiency
Improve your management efficiency
Identify the available workforce, in prior, and schedule and allocate the activities
Instantly track the current activities carried out by your workforce and its status
Provide you the interactive collaboration platform easing and smoothening the interaction between the field personnel, customer care representative and customer
Have integrated maps to help your field force to identify their current location and navigate to the required location easily
Help you shorten the business cycle and reduce the time frame taken to execute an activity

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For more information on how ZSL can help you with Mobile Computing Solutions please click here

“ZSL has been a pleasure to work with. Their employees have bent over backwards to assist us with our needs around Dynamics GP and custom programming. They are very responsive for both sales and support assistance – answering questions and solving problems in a matter of hours in most cases. I will continue to utilize ZSL as a first resource for all our new special project needs!”

Philip Massey
Massey Consulting, Inc.

I am very happy with the prompt services provided by ZSL INC. The custom web application met the requirements set forth in the contract for a custom web application. C3SD plans on continuing to work with ZSL.INC in the future for custom web development.

Michael Surmanian
C3 San Diego